Acceptance of Conditions

Ordering with us constitutes your acceptance of these terms and conditions which take effect at the time you first access the site or phone us. If you do not accept these terms and conditions you must not place an order via the internet or over the phone. All orders are subject to these conditions.

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Cancellation

Once your order has been placed, we set about cooking straight away. That means should you wish to cancel your order, please call within 5 minutes of placing the original order to receive a full refund. Please call us (rather than email) when requesting a cancellation. As per the Distance Selling Regulation (Regulation 13) your order is perishable and a cooling off period for cancellation unfortunately does not apply.

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Allergies

We cannot guarantee that any of our foods are free from nuts or nut derivatives. We cannot guarantee that our food will be free from any other ingredients that may causes allergies or allergic reactions. We cook all dishes from scratch therefore a large number of ingredients are present in our small kitchen.

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Delivery

We do not currently provide a delivery service. All orders are collection only from our premises.

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Order Confirmation

We reserve the right to cancel your order if we are unable to establish contact with you by phone or email after you have placed an order. This is to protect ourselves against fraudulent and hoax orders. In some circumstance (for example exceptionally large orders) we may insist on a deposit to be paid in advance before confirming your order. If you order online or over the phone, the total price will be confirmed to you before the order is completed.

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Website Photos/Pictures

Food photographs on this site do not represent how your dishes will be provided to you. In some cases there will be differences between the photos displayed and the ingredients in the dishes delivered to you. Where ingredients are not available or are out of stock our chef will decide on suitable replacements to be used (for example red pepper substituted for green pepper). If you are unsure of the ingredients/content/packaging of any dish then please call and discuss this with our staff before ordering. All photographs are serving suggestion or simply represent generic raw ingredients.

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Food Description & Ingredients

All dish descriptions on the website represent and describe the item in question. Where ingredients are not available or are out of stock our chefs will decide on suitable replacements to be used (for example red pepper substituted for green pepper). 'Home-made' means created and cooked entirely from scratch by us. Fresh means not frozen or tinned. (v) Indicates a dish without meat or fish. If food colouring is used, we use it in line with Food Additives (England) Regulations 2009.

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Contract

You are entering into a contract with Seven Gingers Ltd for provision and delivery of your order.

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Liability

We will not be liable for any claims, losses, including but not limited to direct, indirect, special, economic and consequential loss or damage (including but not limited to loss of profits, loss of revenue or loss of goodwill), whether in contract, negligence or other tortious action arising out of or in connection with the use of this site and material provided to you by email or other communication methods.

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Complaints/Requests

Seven Gingers Ltd will endeavour to handle all complaints for you ASAP. Please address any complaints or requests to sara@cafevillagegreen.com.

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